Here are a list of questions we get asked most frequently. If for any reason your question is not answered here you're more than welcome to contact us through our Contact Page.

  • Do you ship worldwide?

At present we only ship to the United Kingdom, European Union, United States, Canada, Australia, New Zealand, Switzerland, and Norway.

  • What forms of payment do you accept?

We accept Visa, Mastercard, Discover, Maestro, Amex, and PayPal.

  • How can I track my order?

You will receive an email shipment confirmation which will include a tracking code. You can use this code to track your order using your local carriers tracking website (i.e. Royal Mail, USPS, etc.)

  • How long does shipping to my location take?

You can see a list of the shipping timeframes on our Shipping & Returns page.

  • Is Silver Lucy jewellery solid or plated?

All Lucy London jewellery is made from solid sterling silver. We do not sell plated jewellery.

  • Will you be making more dog breed pendants in the future?

Yes, we're constantly expanding our range of jewellery and this includes our dog pendants.

  • How do I clean my Lucy London jewellery?

Please read the information provided on our Care Guide page on how best to clean and preserve your jewellery.

  • Is Lucy London jewellery made in China?

No! All of our Lucy London jewellery is designed and handmade right here in the United Kingdom.

  • My question isn't answered here. How do I contact you?

You can contact us easily through our Contact Page.