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sterling silver labrador pendant made by silver lucy london

Here are a list of questions we get asked most frequently. If for any reason your question is not answered here you're more than welcome to contact us through our Contact Page.

  • Do you ship worldwide?

At present we only ship to the United Kingdom, European Union, United States, Canada, Australia, New Zealand, Switzerland, and Norway.

  • What forms of payment do you accept?

We accept Visa, Mastercard, Discover, Maestro, Amex, and PayPal.

  • How can I track my order?

You will receive an email shipment confirmation which will include a tracking code. You can use this code to track your order using your local carriers tracking website (i.e. Royal Mail, USPS, etc.)

  • How long does shipping to my location take?

You can see a list of the shipping timeframes on our Shipping & Returns page.

  • Is Silver Lucy jewellery solid or plated?

sterling silver great dane pendant made by silver lucy london

All Silver Lucy jewellery is made from solid sterling silver. We do not sell plated jewellery.

  • Will you be making more dog breed pendants in the future?

Yes, we're constantly expanding our range of jewellery and this includes our dog pendants.

  • How do I clean my Silver Lucy jewellery?

Please read the information provided on our Care Guide page on how best to clean and preserve your jewellery.

  • Is Silver Lucy jewellery made in China?

No! All of our Silver Lucy jewellery is designed and handmade right here in the United Kingdom.

  • My question isn't answered here. How do I contact you?

You can contact us easily through our Contact Page.